Terms and Conditions Puur Paardenkracht Equestrian

General terms and conditions Puur Paardenkracht Ruitersport

TABLE OF CONTENTS

 

 

Article 1 – DEFINITIONS

 

 

Article 2 – APPLICABILITY

 

 

Article 3 – PURCHASE AGREEMENT

 

 

Article 4 – RIGHT OF WITHDRAWAL

 

 

Article 5 – DISSOLUTION

 

 

Article 6 – PRICE

 

 

Article 7 – PAYMENT

 

 

Article 8 – DELIVERY

 

 

Article 9 – WARRANTY

Article 10 – BITFIT and HEADSTALLFIT

 

 

Article 11 – COMPLAINTS AND DISPUTES

 

 


Article 1 – DEFINITIONS

 

 

The following terms in these general terms and conditions have the following meaning:

 

 

Entrepreneur – the natural or legal person acting in the context of their trade, business, craft or professional activity, with the following identity:

 

 

Puur Paardenkracht Ruitersport

 

 

Postal address:     Lageweg 22-26, 6621 BS Dreumel
Email address: info(at)puurpaardenkracht.nl            
Telephone number: 0487443903      
Chamber of Commerce number: 89828755
VAT number: NL004764060B55

 

 

Consumer – the buyer acting for purposes outside their business or professional activity

 

 

Parties – the entrepreneur and the consumer

 

 

Offer – the products, services, or digital content or service offered by the entrepreneur for sale to the consumer

 

 

Purchase – the product, service, or digital content or digital service purchased by the consumer from the entrepreneur by means of the purchase agreement

 

 

Cooling-off period – the period during which the consumer has the right of withdrawal

 

 

Day – calendar day

 

 

Right of withdrawal – the right for the consumer to dissolve the purchase within the cooling-off period

 

 

Purchase agreement – the formation of an agreement whereby the entrepreneur undertakes to give an item and the consumer undertakes to pay a purchase price for this item

 

 

Distance purchase – a purchase agreement concluded between the entrepreneur and the consumer as part of an organized system for distance selling or service provision without the simultaneous personal presence of the entrepreneur and the consumer and whereby only one or more means of distance communication are used

 

 


Article 2 – APPLICABILITY

 

 

1. These general terms and conditions apply to all distance purchase agreements concluded between the entrepreneur and the consumer.

 

 

2. Before concluding the purchase agreement, the general terms and conditions will be made available to the consumer in such a way that they can be stored by the consumer.

 

 

3. Furthermore, if additional or deviating terms and conditions apply to the purchase agreement, these will be provided to the consumer in the same manner.

 

 

4. In the event of conflicting additional or deviating terms and conditions, the most favorable terms for the consumer shall apply.

 

 


Article 3 – PURCHASE AGREEMENT

 

 

1. The distance purchase agreement is concluded by an offer from the entrepreneur and acceptance of this offer by the consumer.

 

 

2. The entrepreneur shall describe the offer completely and truthfully, including the associated conditions.

 

 

3. The entrepreneur shall inform the consumer of their rights and obligations associated with the acceptance of the offer.

 

 

4. The entrepreneur shall clearly and legibly state with the offer, and at the latest at the beginning of the ordering process, whether there are any restrictions on delivery and which payment methods are accepted.

 

 

5. Upon concluding the agreement, the entrepreneur shall provide the consumer with the following information in a clear and understandable manner:

 

 

a) the identity, postal address and visiting address, telephone number, and email address of the entrepreneur;

 

 

b) the main characteristics of the purchase;

 

 

c) the price of the purchase including all taxes and any delivery costs;

 

 

d) the method of payment, delivery and execution, and the associated terms and any costs;

 

 

e) the entrepreneur's complaint handling policy;

 

 

f) if the consumer has a right of withdrawal, the conditions, term, and modalities for exercising that right, insofar as applicable the method of returning the purchase, and insofar as applicable the cost reimbursement, as well as the model withdrawal form;

 

 

g) if the consumer does not have a right of withdrawal, the information that the consumer does not have a right of withdrawal or, insofar as applicable, the circumstances in which the consumer waives their right of withdrawal;

 

 

h) a reminder of the existence of the statutory warranty that the purchase must comply with the agreement, and any assistance to the consumer after purchase;

 

 

i) insofar as applicable, the duration and termination conditions of the agreement;

 

 

j) insofar as applicable, the existence and conditions of financial guarantees that the consumer must provide at the request of the entrepreneur.

k) we use automatic follow-up emails with an invitation to submit a review after purchasing a product. By concluding a purchase agreement, you explicitly agree to receive these emails. We use the services of Webwinkelkeur for collecting and verifying reviews.

 

 

6. If the agreement arose at a public auction, the provision of the information mentioned in paragraph 5 under a is met by providing the corresponding data of the auctioneer.

 

 


Article 4 – RIGHT OF WITHDRAWAL

 

 

1. The consumer has a 14-day cooling-off period from the conclusion of the agreement to withdraw from the agreement without stating reasons. The article(s) concerned must be received back by the entrepreneur within 30 days.

 

 

2. The cooling-off period starts on the day after the consumer has received the product.

 

 

3. If the purchase consists of multiple products, the cooling-off period starts on the day after the consumer has received the last product.

 

 

4. If the product is delivered in multiple shipments, the cooling-off period starts on the day after the consumer has received the last shipment.

 

 

5. The above remains applicable if the product is received by a third party designated by the consumer.

 

 

6. For withdrawal, the consumer can use the withdrawal form provided by the entrepreneur, or another unambiguous statement to the entrepreneur to that effect.

 

 

7. If the requirements set out in Article 3, paragraph 5 under f, have not been met, the cooling-off period mentioned in paragraph 1 of this article shall be extended by the time that has elapsed from the moment the cooling-off period started until the moment all missing data have been provided to the consumer in the prescribed manner, with a maximum extension of 12 months.

 

 

8. The right of withdrawal does not apply in the following cases, provided the entrepreneur has clearly stated to the consumer prior to concluding the agreement that the right of withdrawal is excluded:

 

 

a) agreements whose purchase price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the dissolution period;

 

 

b) agreements concluded at a public auction;

 

 

c) agreements for the delivery of products manufactured based on the consumer's choice, or clearly intended for the specific consumer;

 

 

d) agreements for the delivery of products that spoil quickly, or have a limited shelf life;

 

 

e) agreements for the delivery of products that cannot be returned for health protection or hygiene reasons and whose seal has been broken after delivery;

 

 

f) agreements for the delivery of products that after delivery are irrevocably mixed with other items due to their nature;

g) discounted items, for which you will receive a voucher upon return. See also our return policy;

h) bits, due to hygiene reasons, bits are excluded from the right of return, unless it is a test bit. This will be clearly stated with the item if a test bit of the model concerned is available. If you wish to make use of this, please indicate it in the comments during ordering;

 

 


Article 5 – DISSOLUTION

 

 

1. If the consumer has a right of withdrawal, exercises this right within the cooling-off period, and has informed the entrepreneur about this via the model withdrawal form provided by the entrepreneur, or another unambiguous statement to that effect, the agreement between the parties shall be dissolved.

 

 

2. Upon dissolution of the purchase agreement, all additional agreements shall also be dissolved by operation of law.

 

 

3. After dissolution, the entrepreneur shall immediately, but no later than within 14 days after receiving what is mentioned in paragraph 1 of this article, reimburse all payments received from the consumer, including delivery costs proportionate to the part of the agreement that is dissolved, using the same payment method as used by the consumer for payment of the purchase, unless the consumer has expressly agreed to another free payment method. Any combination discounts and loyalty points shall be settled proportionately.

The shipping costs for the outward shipment will be refunded with the purchase amount minus any return costs. The shipping costs for the outward shipment will only be refunded if the entire order is returned, otherwise the standard shipping costs apply. 

  • Example: you order two items for €20 and €35, which entitles you to free shipping. You then return one of the items, falling below the free shipping threshold. You will receive the purchase amount minus the return costs and minus the outward shipping costs.

4. If the consumer, upon concluding the agreement, opted for a delivery method other than the cheapest delivery chosen by the entrepreneur, the entrepreneur is not obliged to reimburse the additional costs for this delivery method.

 

 

5. If the purchase has already been delivered or sent for delivery, the consumer shall, after dissolution, immediately, but no later than within 14 days after issuing the notification mentioned in paragraph 1 of this article, return the purchase in its original state or hand it over to the entrepreneur or a person designated by the entrepreneur.

 

 

6. Unless it has been agreed that the entrepreneur will collect the purchase, the consumer can only claim fulfillment of the reimbursement mentioned in the preceding paragraph once the entrepreneur has received the purchase or the consumer provides proof of shipment of the purchase to the entrepreneur.

 

 

7. The costs and risk for returning the purchase shall be borne by the consumer.

 

 

8. The consumer is only liable for any diminished value of the purchase if they have used the purchase more or differently than necessary to establish the nature, characteristics, and functioning of the purchase. The consumer is not liable for diminished value if the entrepreneur has not provided the information in accordance with Article 3, paragraph 5, under f.

If the product is damaged or the packaging is more damaged than necessary to try out the product, we may charge you for this diminished value of the product. (You can examine the product as you would in a physical store). If reasonably possible, we ask you to return the product in the same condition as you received it.

Therefore, treat the product with care and ensure it is properly packed for return. Boots, jodhpur boots, and products in packaging must be returned in undamaged, original packaging. Please try on blankets, ear nets, leg protectors, etc., with a sheet, cloth, etc., underneath so that they can be returned in new condition.

All delivered accessories must be included with the return shipment. This also applies to any extra gifts.

If an item is returned outside the return period or is excluded from return, we can still send it to you AFTER payment of actual shipping costs, or you have 30 days to pick it up from us. 

 

 


Article 6 – PRICE

 

 

1. The prices mentioned in the offer are in euros and include VAT.

 

 

2. The entrepreneur is not authorized to increase the agreed price after the conclusion of the agreement, unless the consumer is authorized to dissolve the agreement in case of a price change.

 

 

3. The prohibition mentioned in the preceding paragraph does not apply if the price increase is a result of a statutory price increase.

 

 

4. In the event of a price increase, the consumer will be informed in a timely manner, and at the latest one month before the price change, of the effective date of the change and the changed price.

 

 


Article 7 – PAYMENT

 

 

1. Upon entering into the agreement, the consumer is obliged to pay 100% of the purchase amount and any shipping costs.

 

 

2. Until the payment has been made by the consumer, the consumer cannot assert any right regarding the performance of the agreement.

 

 

3. If the consumer fails to meet their payment obligation on time or at all, the consumer is legally in default. In the event that the consumer still fails to make payment after being given another 14 days to complete the payment, the consumer owes statutory interest on the outstanding amount and the entrepreneur can charge for the extrajudicial collection costs incurred by them.

 

 

4. The entrepreneur can only deviate from the legally determined amount of statutory interest and collection costs on the outstanding payment in favor of the consumer.

5. Payment with gift voucher or sponsor voucher.

  • Gift vouchers can be redeemed up to and including the date stated on the voucher. Gift vouchers are valid for a maximum of two years after purchase.
  • Sponsor vouchers that we make available to event organizers have a limited validity period. This is stated on the voucher. These vouchers cannot be used for discounted items, products with a discount, or the washing and repair of horse blankets and related items. Maximum one voucher per purchase. If products purchased with these are returned, a voucher for the full amount will be issued.
  • Neither gift nor sponsor vouchers can ever be exchanged for cash.

 

 


Article 8 – DELIVERY

 

 

1. The entrepreneur ensures the careful delivery of the purchase to the location indicated by the consumer as the delivery address.

 

 

2. The risk associated with delivery rests with the entrepreneur until the moment of delivery to the consumer or a third party designated by the consumer, unless explicitly agreed otherwise.

 

 

3. The consumer must ensure that delivery can take place on time. If the consumer cannot receive the delivery, does not receive it, or picks it up too late at a collection point, the consumer must pay the extra shipping costs.

 

 

4. Delivery takes place without delay, but within 30 days after the conclusion of the agreement, unless a different delivery time has been agreed and/or stated in the offer.

 

 

5. If the agreed delivery time is exceeded, the consumer is entitled to dissolve the agreement without cost.

 

 

6. In the event of dissolution in accordance with the preceding paragraph, and the purchase price has already been paid in full or in part by the consumer, the entrepreneur shall immediately refund the amount paid.

 

 


Article 9 – WARRANTY

 

 

1. The entrepreneur ensures that every purchase complies with the specifications of the offer and with the reasonable requirements for normal use. The consumer is expected to inspect the item upon receipt and report any damages within 14 days of receipt at the latest.

 

 

2. Any seller's or manufacturer's warranty provided by the entrepreneur to the consumer does not affect the scope of the statutory warranty.

 

 

3. The above-mentioned guarantees do not apply in the case of normal wear and tear or damage caused by culpable unprofessional use, or negligence in the maintenance of the purchase by the consumer.

Article 10 – Bitfit and Headstallfit

  • Appointments cancelled within 24 hours before the consultation must unfortunately be charged in part. You will receive an invoice for €25. This amount will be deducted from a new consultation.
  • We also offer the option to try out a bit and/or bitless bridle for a week before purchasing it:

  • You may test the item for one week. On the 7th day, we would like to hear one of the following options:

    • You keep the test item. If a used test bit has been sent to you, you will receive a 5% discount on your bit if you keep it.
    • You want to order a new one; in that case, you return this one (at your own expense and risk), and upon receipt, we will send you a new item that has not yet been used as a test bit or test bridle.
  • You return it (at your own expense and risk). You will then receive your money back minus €14.95 for testing.

    • If an item is returned, it must be clean and intact, without damage. If this is not the case, these costs will be charged.

  • If a second appointment is required for a bit fit and/or bridle fit consultation, we will only charge travel costs and no extra consultation fee. The final decision on whether this is necessary rests with Puur Paardenkracht Ruitersport. If we offer a second consultation free of charge, the purchase discount will be forfeited.

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    Article 11 – COMPLAINTS AND DISPUTES

     

     

    1. Dutch law applies to every agreement between the parties.

     

     

    2. The entrepreneur has a complaint handling procedure accessible to the consumer:

    In case of complaints, a consumer must first contact the entrepreneur Puur Paardenkracht Ruitersport. We are affiliated with WebwinkelKeur and in case of complaints that cannot be resolved by mutual agreement, you should contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this webshop has a current membership via https://www.webwinkelkeur.nl/leden/.

    If a solution is still not reached, the consumer has the option to have his complaint handled by the independent disputes committee appointed by WebwinkelKeur. Their decision is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this disputes committee incurs costs that must be paid by the consumer to the relevant committee.

     

     

    3. If the consumer has a complaint, this complaint must be made known to the entrepreneur in writing, without delay and clearly described, via info@www.puurpaardenkracht.nl

     

     

    4. The entrepreneur will respond to complaints within 14 days.

     

     

     

     

     

    Established on: April 6, 2023, last updated 07-10-2025

    487443903